July 29, 2015

FAQ

Q1: Can you switch be able to handle wholesale and retail voice services? Can it support my calling card business with pin and pinless? Is it include PBX, Billing and invoicing?
Ans:
Our offer included:
a. Wholesale: You can add in your wholesale clients IP.
b. Retail services: You can generate sip to sell to end users.
c. Calling card with pin and pinless (You need to add on local access DID to handle this).
d. PBX module is multiple sip account group under 1 master account is included. We will allow you to set PBX for your clients.
e. Invoicing can be set up to be sent to your users using email.

Q2: Please tell me more about your hosted voipswitch platform? How many con-current calls can it be handled?
Ans:
Our VoIP system included:
Quintum Tenor Gateway, Quintum Call Relay Servers, Voipswitch, VOS3000 and Mera System.
– We will offer you to use master reseller access for our softswitch. We are using voipswitch.com for retail interface platform. For wholesale softswitch routing, we are using vos3000 servers.
– We have 5 units of voipswitch and 8 units of VOS3000 wholesale servers.
– Voipswitch is good for retail but also can support wholesale since we use client’s IP to authenticate. If you have good wholesale traffic, we will propose to use dedicated wholesale softswitch VOS3000 with USD300 per month and can handle 1000 Con-current Calls.

Q3: Will I have a dedicated server or shared server?
Ans:
We are using dedicated server but we will share your account with ours. For you will be using our shared server.

Q4: Whats your capacity for this switch that will be able to handle? Both wholesale and retail?
Ans:
We are open for our hosted partners with limit to 1000 con-current calls. (For both Retail and Wholesale purposes)

Q5: How much is StarSSip Hosted VoIP softswitch Master Reseller platform plus level 2 support (1000 Concurrent Calls allowed):
Ans:
USD300 / Month

Q6: What is Level 1, Level 2, Level 3 support from StarSSip?
Ans:
Level 1 support
– Filters Help Desk calls and provides basic support and troubleshooting for end users query
such as password resets, payment method, top up account, break/fix instructions, ticket routing and escalation
to Level 2 support.
A Level 1 tech gathers and analyzes information about the user’s issue and determines the best way to resolve their problem.

Level 2 support
– Level 2 generally handles break/fix, configuration issues, troubleshooting, routes testing and gateway setup.
They handle escalated issues that Level 1 support is not equipped to handle. Level 2 will sometimes escalate to Level 3,
depending on the issue and the way the Help Desk operates.
Depending on the Help Desk organization, a level 2 tech may either
1) Be limited to only solving known issues and escalate new issues to level 3 OR
2) Be authorized to research and implement.
fixes for new issues and only escalate to Level 3, if it is out of their skill set or ability to solve.

Level 3 support
This usually involve hardware and software vendors, such as vendor software support.

Q7: Do you provide for Level 1 Support ? How much is level 1 support?
Ans:
Level 1 support with USD500 a month, can only work as our GMT+8 HK Time Zone schedule. If you need 24/7, this price is not possible even we go for outsource call center for this rate is hard to get.

Therefore, if you can accept our working timezone ? We can still help you for level 1 job. Or else, you have to find others to do for your Level 1 sales and support at your prefer working timezone.

Q8: Do you provide me website design for my VoIP website?
Ans:
Website design one time fee: $2000.

Please have a look at some sample as we have:

1. www.eskyapp.com
2. www.wowmobileasia.com

We will build your site as your customize requested. You can show us the sample you want.

Q9: Will my white label mobile App 100% branded in my company brand?
Ans:
YES. Fully your brand, like these example :
Android:
Example 1
Example 2
Example 3

IOS:
Example 1
Example 2
Example 3

Q10: Do you also provide PC Softphone dialer ? Is it also white label?
Ans:
100% white label in your brand.

Q11: Do you design logo and graphics for my app?
Ans:
We can help you on your logo and graphics for your mobile app. We will charge you for a small fee for this.
Design for logo and graphics for mobile APP: $1000
We will prefer if you have own logo. If you don’t have one? We will help you and prepare your graphics for mobile dialer. We will design and make it different sizes and resolution.

Q12: Do you have a local access number for making US phone calls on regular phones or any mobile device using an Pin number or without to make calls?
Ans:
Yes, we can offer a DID number for you to make the callthrough with the pin.

Q13: I will also like to know is it possible to use the Re-Charge process from the mobile App?
Ans:
For white label mobile apps, we can add in the re-charge function and link to your PayPal account.

Q14: I have two of my team that will be Testing the program from United Kingdom and Nigeria
will be giving them the Test numbers you gave me.
Ans:
You can test calls at anywhere you like. Our mobile App work in anywhere with Wifi or 3G/4G LTE Network.

Q15: I also will use PayPal to put some funds into your portal to increase the balance on the Test Application for more Test.
Ans:
you may send the payment to out PayPal account: finance@starssip.com

Q16: If it is not too much trouble I will send Our IP address to you for our directs route. Starting with Nigeria for a Test. I will also provide you with Two DID numbers from Nigeria to Test The possibility of Direct inbound calling and call forwarding.
Ans:
Sure, we can do it for you. You can use your own DIDs as local access for calling card with pin or pinless calling. Please provide me your IP and also the prefix.

Q17: How is call billing for calls from One Nigeria DID number to a Land mobile number in Nigeria or another Nigeria DID number? My current wholesale rate S0.045 cents per minute for termination from USA to Nigeria.
Ans:
For the landline or mobile will charge according to the rate plan. While for the Nigeria DID, if both user login to their account in S-mobile, they can make free call.

 

Q18: How much is the cost of calls from a StarSSip number to a Nigeria land or mobile number?
Ans:
The current rate for the Nigeria is $0.055 – $0.056 and above and the billing for you is 1/1 and 60/60 for the retail client that under your reseller account.

 

Q19: We are trying to sell a monthly plan $10.00 monthly.
Ans:
Yes, we can do this.

Q20: We are also looking to try a monthly unlimited calling plan.
Ans:
May I know monthly unlimited calling plan is for A-Z or only Nigeria? Please let me know more detail.
Do let us know if you have any others questions!

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